Welcome to ShishuCanvas.
ShishuCanvas is an online baby and kids’ shopping store offering products for newborns, babies, children, and parents in Bangladesh. We value your trust and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit shishucanvas.com, place an order, contact us, or interact with our services.
By using our website or placing an order with ShishuCanvas, you acknowledge and agree to this Privacy Policy.
1. Information We Collect
When you browse our website, place an order, or contact ShishuCanvas, we may collect the following information:
Customer Information
- Full name
- Mobile/phone number
- Email address, when provided
- Delivery address
- District and Upazila
- Other information necessary for successful delivery
Order Information
- Products you purchase
- Product quantity and variations
- Order amount
- Order date and time
- Order status
- Previous order information where necessary for customer support
Communication Information
If you contact us through our website, Facebook page, Messenger, WhatsApp, phone, or other communication channels, we may retain information necessary to respond to your request or provide customer support.
2. Why We Collect Your Information
We collect and use customer information primarily to operate ShishuCanvas and provide our services.
Your information may be used to:
- Process and confirm your orders
- Contact you to verify an order
- Deliver your products
- Provide delivery instructions to courier partners
- Respond to customer inquiries
- Handle returns, replacements, and refunds
- Provide after-sales support
- Maintain order and transaction records
- Prevent fraudulent, abusive, or unauthorized activities
- Improve our website, products, and customer experience
- Understand customer preferences and website usage
- Communicate important information about your order or our services
We may also use information for marketing purposes where appropriate, including communicating about new products, offers, campaigns, or promotions.
3. Information Required for Delivery
Because ShishuCanvas operates as an online store, certain customer information is necessary to deliver an order.
When you place an order, we may provide the necessary information to our delivery or courier partners, such as:
- Customer name
- Phone number
- Delivery address
- District/Upazila
- Order-related information
This information is shared only to the extent reasonably necessary to deliver your order and provide related services.
4. Payment Information
ShishuCanvas may provide different payment options, including:
- Cash on Delivery (COD)
- bKash
- Nagad
- Other payment methods that may become available on our website
For payments processed through third-party payment providers, your payment information may be handled directly by the relevant payment service provider.
ShishuCanvas does not ask customers to provide or share sensitive credentials such as a bKash/Nagad PIN, OTP, card PIN, or account password with us.
Never share your payment PIN or OTP with anyone claiming to represent ShishuCanvas.
5. WooCommerce & Website Information
Our website uses an e-commerce system to process orders, manage products, maintain shopping carts, and provide checkout functionality.
During the ordering process, information necessary to complete your purchase may be stored in our website’s system.
This may include your name, phone number, delivery information, order details, and other information you voluntarily provide during checkout.
6. Cookies
ShishuCanvas may use cookies and similar technologies to make our website function properly and provide a better shopping experience.
Cookies may be used to:
- Keep products in your shopping cart
- Remember certain website preferences
- Improve website functionality
- Understand website traffic and visitor behavior
- Improve website performance
- Support advertising and marketing activities where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website, including shopping cart or checkout functionality.
7. Facebook, WhatsApp & Other Communication Platforms
ShishuCanvas may use platforms such as Facebook, Messenger, WhatsApp, and other communication services to communicate with customers and promote our products.
If you contact us through these platforms, the information you provide may be processed according to the privacy policies of those respective platforms.
We may use information from these conversations only as reasonably necessary to respond to customers, process orders, provide support, or manage our business communications.
8. Advertising & Marketing
ShishuCanvas may use online advertising and marketing tools, including Facebook/Meta advertising and other digital marketing services, to promote our products and understand the effectiveness of our marketing campaigns.
These services may use cookies, pixels, or similar technologies to measure website visits, advertising performance, and customer interactions.
We do not sell your personal information to advertisers.
9. Sharing Your Information
ShishuCanvas does not sell or rent your personal information to third parties.
However, we may share limited information with trusted service providers when necessary to operate our business, including:
- Courier and delivery partners
- Payment service providers
- Website hosting and technical service providers
- Website analytics or marketing service providers
- Other service providers necessary to operate our online store
We aim to share only the information reasonably necessary for the specific service.
10. Customer Reviews & Feedback
If you voluntarily submit a review, feedback, testimonial, photo, or other content to ShishuCanvas, we may use that content to improve our services or promote our products.
If we publish customer feedback publicly, we may use limited information such as the customer’s first name, review, or other information that the customer has voluntarily provided for that purpose.
We will not intentionally publish sensitive personal information such as a customer’s phone number or complete delivery address as part of a public review.
11. Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions, including avoiding sharing passwords, OTPs, payment PINs, or other sensitive information with anyone.
12. Data Retention
We may retain customer information for as long as reasonably necessary for purposes such as:
- Processing and maintaining order records
- Customer support
- Returns, replacements, and refunds
- Accounting and business records
- Fraud prevention
- Resolving disputes
- Meeting applicable legal or regulatory requirements
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it where appropriate.
13. Your Privacy Choices
You may contact ShishuCanvas if you want to:
- Ask about the personal information we may hold about you
- Correct inaccurate information
- Request deletion of certain information where applicable
- Stop receiving promotional communications
- Ask questions about how your information is used
Some information may need to be retained where necessary for legitimate business, legal, accounting, security, or transaction-related purposes.
14. Children’s Privacy
ShishuCanvas offers products designed for babies and children. However, our website and online ordering process are intended for use by parents, guardians, and adult customers.
We do not knowingly collect personal information directly from children for the purpose of placing orders or creating customer accounts.
If a parent or guardian believes that a child has provided personal information to us, they may contact ShishuCanvas so that we can review the matter and take appropriate action.
15. Third-Party Websites & Services
Our website may contain links, integrations, payment options, social media features, or services operated by third parties.
These third-party services may have their own privacy policies and terms. ShishuCanvas is not responsible for the privacy practices of websites or services that are not operated by us.
We recommend reviewing the privacy policy of any third-party service before providing personal information through it.
16. Fraud Prevention & Order Verification
To protect our customers and our business, ShishuCanvas may verify certain order information before dispatching an order.
For example, we may contact a customer by phone to confirm:
- Customer identity
- Delivery address
- Ordered products
- Order quantity
- Cash-on-delivery order details
We may cancel or hold an order if we reasonably suspect fraudulent, abusive, or unauthorized activity.
17. Changes to This Privacy Policy
ShishuCanvas may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, marketing practices, or applicable requirements.
When we make changes, the updated version will be published on this page with a revised Effective Date.
We encourage customers to review this page periodically.
18. Contact ShishuCanvas
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us through our official customer support channels.
ShishuCanvas
Website: shishucanvas.com
Facebook: ShishuCanvas
Email: [Your Business Email]
Phone: [Your Business Phone Number]
We are committed to protecting your privacy and providing a safe, reliable, and trustworthy shopping experience for you and your family.
Thank you for trusting ShishuCanvas.