Welcome to ShishuCanvas. We care about providing safe, quality and reliable products for your little ones. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.
1. Return Eligibility
You may request a return or replacement if:
- You received a damaged or defective product.
- You received the wrong product, size, color, or variant.
- The product received is significantly different from the product description or displayed image.
- Any item included in your order is missing.
Return requests must be made within 3 days of receiving the order.
For baby-care, feeding, hygiene, and other products that come into direct contact with babies, returns may not be accepted after the product has been opened or used for hygiene and safety reasons.
2. Conditions for Return
To be eligible for a return:
- The product must be unused and in its original condition.
- Original packaging, tags, accessories, and included items should be intact.
- The product must not have been damaged, washed, modified, or misused by the customer.
- Customers may be required to provide clear photos or videos showing the issue.
- Our team may inspect the product before approving a return, replacement, or refund.
If a returned product does not meet these conditions, the return request may be rejected.
3. Wrong or Damaged Product
If you receive a wrong, damaged, or defective product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Customer name and phone number
- A clear photo/video of the received product
- A photo of the packaging, if applicable
- A brief description of the problem
After reviewing the issue, ShishuCanvas may offer a replacement or refund, depending on product availability and the nature of the issue.
4. Refund Policy
If your return is approved and a replacement is not available, a refund may be issued.
For Cash on Delivery (COD) orders, the refund may be provided through bKash, Nagad, bank transfer, or another mutually agreed method.
For prepaid orders, the refund will normally be processed through the applicable payment method or another mutually agreed method.
Refund processing will begin after the returned product has been received and inspected.
5. Refund Processing Time
Once a refund is approved, it may take approximately 3–7 working days to complete, depending on the payment method and banking/mobile financial service provider.
The actual time may vary due to weekends, public holidays, or payment-service processing.
6. Return Delivery Charges
If the return is caused by an error on our part, such as:
- Wrong product delivered
- Damaged product delivered
- Defective product delivered
- Missing item from the order
ShishuCanvas will make reasonable arrangements regarding the return delivery cost.
If the return is requested for a reason that is not covered by our return policy, the customer may be responsible for applicable return and delivery charges.
7. Non-Returnable Products
The following products may not be eligible for return:
- Products that have been used, washed, damaged, or altered by the customer
- Products without their original packaging or accessories
- Products damaged due to improper use or storage
- Opened baby-care or hygiene products where return is not appropriate for safety reasons
- Products clearly marked as Non-Returnable on the product page
- Products returned after the applicable return period
8. Change of Mind
ShishuCanvas generally does not accept returns simply because a customer has changed their mind, ordered the wrong item, or no longer wants the product.
However, for selected products, we may consider a return if the product is completely unused, unopened, and in its original condition. Approval will be at the discretion of ShishuCanvas and applicable delivery/return charges may apply.
9. Order Cancellation
You may request cancellation of your order before it is dispatched.
Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible.
If a prepaid order is successfully cancelled before dispatch, the applicable refund will be processed according to our refund procedure.
10. Product Color & Appearance
Product colors may appear slightly different depending on your phone, monitor, screen brightness, lighting, or photography conditions.
Minor differences in color or appearance that do not materially affect the product are not considered a valid reason for return.
11. How to Request a Return or Refund
To request a return, replacement, or refund, please contact ShishuCanvas Customer Support within 3 days of receiving your order.
Please include:
Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Videos of the Product:
Our team will review your request and provide the next steps.
12. Important Note
ShishuCanvas reserves the right to review every return and refund request individually.
We aim to handle every eligible return fairly and transparently while maintaining product quality and hygiene standards for our customers and their children.
If you have any questions regarding our Return & Refund Policy, please contact ShishuCanvas Customer Support.
Thank you for shopping with ShishuCanvas.